Contact
Contact the KOBAEC secretariat
For membership enquiries, verification concerns, complaints about member agencies, or general questions about the association.
Making a complaint about a member agency
Complaints are handled under the published Complaint Policy: acknowledgement within five working days, the agency is given the substance and fourteen days to respond, then investigation and a written decision. Include dates, amounts and any documents you hold.
How to reach us
Email is the fastest route and creates a written record, which matters if your enquiry later becomes a formal complaint. Include your name, contact number and — where relevant — the agency name and membership ID.
Email
Telephone
+82 10 4824-8338Sunday–Thursday, 10:00–18:00 (Bangladesh Standard Time)
Secretariat address
Dhaka, Bangladesh
What KOBAEC can and cannot do
We can
- — Confirm whether an agency holds current membership.
- — Investigate conduct by a member agency under our policies.
- — Issue warnings, suspend or terminate a membership.
- — Publish standards that members must follow.
We cannot
- — Influence a university admission decision.
- — Influence or expedite a visa decision or embassy appointment.
- — Act against an agency that is not a KOBAEC member.
- — Recover money on your behalf; that is a matter for the courts.